Shipping and Delivery Policy

Coverage and costs (Mexico City and Metropolitan Area)

Zone 1 – $53: Venustiano Carranza, Iztapalapa, Iztacalco, Benito Juárez, Miguel Hidalgo, Coyoacán, Cuauhtémoc, La Magdalena Contreras , Xochimilco, Tlalpan and Álvaro Obregón .

Zone 2 – $95: Azcapotzalco, Cuajimalpa, Gustavo A. Madero, Naucalpan , Tlalnepantla , Huixquilucan , Tláhuac, Milpa Alta.

Zone 3 – $242: Texcoco, Chalco, Chiconcuac , Ixtapaluca, Cuautitlán Izcalli, Teoloyucan, Tultitlán, Nezahualcóyotl and Ecatepec.

Coverage is determined by postal code and may vary. Costs and policies may change at any time without notice .

Minimum order and processing

Minimum order for home delivery: $400 MXN.

Orders paid after 12:00 pm are processed the next business day .

Orders placed on Friday after 12:00 pm are processed on Monday starting at 10:00 am .

We do not process or deliver on Saturdays, Sundays, or official holidays in Mexico .

Delivery times

Estimated delivery: 2 to 4 business days from payment confirmation .

Times are estimates and may vary due to traffic, weather, high demand or other factors beyond the company's control.

Cold chain and reception

Our products are perishable and refrigerated . The customer or a designated adult must receive and refrigerate them immediately .

If the address is incorrect, there is no one to receive it, or delivery is prevented for reasons beyond the company's control, it can be rescheduled at an additional cost .

Re-attempts and returns due to delivery impossibility

If the package is returned due to delivery impossibility, the customer will have to cover the shipping cost again for a new attempt.

Authorized payment methods

PayPal link .

Link to charge credit or debit card.

Bank transfer (SPEI)

    • BBVA STARLIGHT FOODS SA DE CV
    • CLABE 012180001181695869

*We do not accept cash or other payment methods.

Payment confirmation and dispatch

Within the next 24 business hours of your payment being made, we will receive the notification and send you the confirmation of your order .

No order will be shipped without having previously received and confirmed proof of payment , whether by transfer, deposit or through our authorized methods.

Send your proof of purchase to: ventas@marusia.life indicating your order number.

Reviews and reports

Upon receiving your order, please verify it . For any issues, please email us at ventas@marusia.life within 24 hours, attaching photos, your order number, and the product's batch/date . We will evaluate your case for a replacement or equivalent solution .

Because they are perishable goods , returns are not accepted due to change of mind or improper handling after delivery.

Billing

Prices in MXN . Request an invoice by sending your RFC and tax information to ventas@marusia.life within the month of your purchase.

Other purchasing channels

In addition to the online store, you can order via WhatsApp 56 1987 0110 or email ventas@marusia.life .

Find points of sale throughout the country using our search engine .
https://marusiatienda.com/pages/store-locator

Notices and policies

Please see ourPrivacy Notice and Returns and Exchanges Policy updated on our site .

*These policies may be modified without prior notice; the current version is the one published on the site.